ShopGoodwill

Can't get a customer representative. None at the present time. Can't get a customer representative on the phone; it's aggravating.

Your platform is now preventing me from completing a purchase I legitimately want. Stop *** around; either manually process the sale or provide written confirmation of cancellation.

Refund immediately. This delay is on your end, and I expect it resolved without further excuses.

When I'm trying to place a bid, it won't let me bid. It keeps saying that I have more than one item to be paid for.

I need help because I don't see any other items; I only see one item that wasn't paid for. Please help.

I bid on and won an item on Shopgoodwill from the Goodwill Industries of the Columbia Willamette location back on October 19th, 2024. I made payment for the item on October 27th, 2024, and was Very Excited about finally receiving my item.

could hardly wait! By November 7th, I Still had not received Any Shipping Info, so I reached out to them via the Contact Seller Ticket on the Item page. This was the FIRST Time I reached out. Their First Response was just their typical reply saying: we usually ship within 5 business days, but they were having issues with their so called shipping vendor, who apparently wasnt working with them anymore & were backed up.

They said they were trying to catch up & would get the item shipped out ASAP. They also said, hey, you might not see a tracking number uploaded, but please rest assured that were shipping it out. So, since they couldnt tell me ANYthing in regards to When it Would or May be shipped, I reached out to them again on November 11th. I just didnt feel comfortable with the Indefinite info I was given, I asked them on my Contact Seller Ticket: If you have no idea when you will ship the item, or if you can not at Least get it shipped out by the end of the week, Please Refund My Money!

I would Greatly Appreciate it. Their Response on 11-14-24: We apologize for the error; there is currently an issue with our shipping system due to an outage with one of our vendors that is causing the status of orders and any associated tracking numbers to not be appropriately updated into ShopGoodwill. We are working to get the situation resolved and apologize for the inconvenience.We have located the order linked to this ticket and will update the tracking as soon as possible and before the end of the week.Sincerely,GICW Collectibles Customer Service Team. SO, since they had SAID That They Had Located my item/order, and they would have it Shipped OUT By the End of the WEEK; I got a little Hope!

I figured: FINALLY! At Least it will get shipped out by the end of the Week..So I thought. On 11-16-24, which was a Saturday, by this time I considered the weekend to be overso I reached out AGAIN: Dear Goodwill Industries of the Columbia Willamette, Im sorry to bother, again, but I just Really want to get my Item Shipped Out:-(. Ive reached out multiple times, and I Was Last told that the item was located & would be Shipped Out by the end of the Week.

So Im Trying to bring this to Someones attention to TRY Once Again to Finally Get The Item Shipped. I would Greatly Appreciate Your Consideration and Help In this situation. Thank you. NO REPLY.

On 11-19-24, I reached out Again and just Asked: Dear Shopgoodwill: Good Morning. WILL YOU PLEASE REFUND MY PAYMENT FOR THIS ITEM. I am ASKING. PLEASE REFUND MY MONEY FOR THIS ITEM.

I do Not Wish for ANY More Promises to Ship! AGAIN, I am ASKING, PLEASE Refund My PAYMENT! Everyone I have Spoken to has been dishonest. You can Keep the item.

Please Refund!!! THANK You. Then on 11-20-24, they sent me a near EXACT Duplicate Messageas the 1st! The Repeated: we usually ship within 5 business days, etc, etc.

The Only difference was at the end, they added a few sentences saying this: If you have not received your order or tracking number by 12/04, please contact us again for further assistance so that we may take our next step. By Now I can OBVIOUSLY SEE that theyre just Continuing to Lie! Just Expecting me to Happily continue to wait! SO on 11-25-24 in an Attempt to Get Help & Try to reach someone Higher Up, I sent a email directly to support@***l, and explained this Whole Situation.

I gave all relevant info. This is their reply: This is Deanna with ShopGoodwill Customer Support. I'm terribly sorry that you never received your order. I do understand your concern.

Thank you for your message. I'm sorry to hear that you have not received a response from the seller, I understand how this can be frustrating. I will be happy to assist you with this. Furthermore, I have forwarded your ticket 735**** today 11-26-2024 to a Customer Service Representative at the selling Goodwill agency.

Please check the Customer Service section of your ShopGoodwill.com account for their response.

GUESS What THAT Does? Sent Me right Back To them-@ Goodwill Columbia Willamette Location.. SMH.. So I CONTINUED to send emails straight to the email address trying to Reach Anyone.

My Final Reply: Please send all inquiries to Natasha, Customer Service Assistant Manager.Sent from the same person via support@***l email. Now, if I didnt know any better, Id think this was an attempt to try & contain the problemby keeping All communication within one person; No one knowing the situation. Am I wrong? Ultimately, in an Attempt to cover Tracks, this is how you KNOW Someone is Dishonest: Goodwill Industries of Columbia Willamette has even moved the item from the Open Orders section of my profileto the Shipped Orders section!

In an Attempt to make it Look like they really Have Shipped the item. If Thats Not Dishonest, I Dont Know What Is! In response to This, I reached out yet AGAIN & Asked: I see that you have finally shipped my order! Thank you So Much!

But, there is No Tracking Number posted. Can you Please give me a Tracking Number to Track the Item? So that I know it was Shipped and I can get a confirmation & notice when it might arrive? Id Greatly appreciate it.

Again, I received a response from Natasha @ Columbia Willamette. She basically Said on 12-11-24, that: No, the item has not been shipped, but we are working on your refund check and will be in touch within an hour. This was 12-11-24. She did Not reply.

The Goodwill Industries of the Columbia Willamette has Not since responded Nor Given me a Refund! These people are Flat Out Committing THEFT!! I Guess they must not Think that I Have records of this transaction, receipts AND ALL CORRESPONDENCE. To Date I have Not heard from Anyone From Shopgoodwill, OR their Goodwill Industries of the Columbia Willamette Location.

Im currently looking for legal help to pursue this matter. THIS, Was BLATANT! THIS Was Done With Full Knowledge of What they Were Doing! Even to the Extent of trying to make it Look Like they Did Ship the Item-by moving it to the Shipped Orders section.

Only, No Tracking Number; Only shows: In Process/FedEx. See, when people do stuff like THAT?

They KNOW What theyre doing. They KNOW they are being Dishonest, Deceitful, and Trying to cover their Tracks.

I ordered a Women's size small Jersey what I received was a child's size small jersey. Only "Small" is labeled on it.

The Goodwill in Missouri would not take it back because they say it was on a women size mannequin. Well either they need a real-life size women's mannequin or the jersey I received is not the jersey on their mannequin.

It will stretch onto my women's dress form but note how short it is and how tight the head hole and sides are. Keep in mind this is supposed to be a football jersey.

In October I purchased several items and my card was hacked I just got the problem solved I would like to purchase the items now . My number is 804-842-****.Contact me asap. Thank you for your understanding and help

I had to leave a message. I am hopeful I will receive a call to rectify the situation. I need to have my account reinstated.

Easy to work with package is packed well. Good Company that helps people. I have purchased many items from their e-commerce site.

My account was suspended, but I have since been able to get most of the past due accounts retracted. However, I still can't seem to bid.

Can you help me with this?

It would be greatly appreciated. Thank you, Jay.

I just paid for a lap and playstation 3 games today , when back to check the status it wont let me log in ! I was never informed that I couldn't have more than one account which doesnt make sense ?

As long as my items are paid there shouldn't be any restrictions on my accounts. If that's the case in this manner , it should be stated to everyone who visit your site can only have one or 2 accounts , Ive been a great customer of yours organization for years and never had a problem like what Im experiencing now , dont be so quick to judge , and take my funds and shut down my accounts , its not a crime to have 1 or more accounts that are getting funded , lastly not to long ago I won 2 items I tried to pay for with my Google Pay/Wallet account, you declined them , I reach out customer service on this , the issues never got resolved it when un answered the items I won never got paid for ! So if Im being restricted from bidding , then make sure I receive my items I recently won shipped to me in a timely matter as I've paid in a timely manner.

Also , recently I pick up item that wasnt what I won , informed the store , the right item was then shipped to me damaged ! So you see no one is perfect we all my mistakes , so lets fix this one.

Regards

Mr William Houston

507-319-****

Their response was the software shows picked/shipped and the shelf location is empty. Jennings Missouri stole from me and won't offer a refund or even a partial.

I've been robbed. The item I never received was a Zippo lighter of Marilyn Monroe new in tin. Fits right in the pocket and I paid for it but Jennings Mo.

has a rat. $33 out the window, thanks Badwill.

New to shop goodwill online

Unaware of shipping costs. This information is not listed prior to a bid. There is no transparency. Put in a bid. Said I had placed an order. Kept pressing the cancel button repeatedly.

Emailed the seller and explained I made a mistake. Called the service representative.

Talked to Arham Siddiqui. Did as he directed. The number he told me to call only had message options. Didn't know what button to press. Emailed support.

Got to customer service on the goodwill online webpage. No luck there as well.

Called for service tech today. First connected up with Ken. He was unavailable. Waited and got connected with a gentleman who I could not understand. Sounded Indian.

Spoke very rapidly. I am 75; I don't hear as good as I once did. I don't do technical stuff very well. I apparently messed up in knowing how to bid or cancel.

All I want to do is void the transaction. I am on Medicare. The high shipping is prohibited.

The order number is 5516****. Corduroy fleece shirt, tan.

Thank you in advance for your help and kindness.

Jason Harding

I bought a fair amount of jewelry on shop Goodwill in 2024 and earlier in 2025, hoping to re sell some. But now, September 2025, Shop Goodwill has gone insane with their starting prices on semi precious jewelry.

Silver rings with jasper, starting at $50? That is not a BIN but a starting point fo an auction. Vintage bracelet at $100? I went through TEN pages of jewelry today and don't think I saw ONE bid on anything!

What a waste of resources and a sad thing for resellers who can't touch this stuff. And the community DONATED these items so why are they ripping us all off?