ShopGoodwill Reviews

This suit is listed as authentic and being authenticated. One problem the tag inside of the coat says it is made of polyester and made in India.

It also states it is a suit sold at target. How did you authenticated a suit that literally has two brands listed on the item. Clearly fake.

South Floridia goodwill is nothing more than a bunch of scammers who must get paid based on total sales. This is clearly FRAUD

There are several problems. I would like to know when a prompt comes up to combine orders and you select that.

It says you have to pick up. I sent emails about this but got no answer. I would like to know if my refunds for broken items have been processed. I have two items that show overdue.

I waited for an answer about them and went past the seven days. I can't pay them now.

There is no pay key on them anymore. Please help.

Holly, a manager in the Paducah, Ky store is rude with customers.considering I am an HR person, she needs a class in how to treat employees and customers. She radiates as a miserable person.

She definitely gives your company a dark spot.

I buy a lot of stuff there and support the round up program. Take a look at Hollyif you value your store in PaducahKy

Hung up. Location closed and no forwarding number to call. Said to call back later with no time mentioned.

They closed my account. I missed some auctions i bid on.

Over many yrs ive spent thousands of dollard. Yet they left me with a closed account.

I can no longer make any bids. I can no longer make any bids, I can no longer make any bids.!!!

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Can't get a customer representative. None at the present time. Can't get a customer representative on the phone; it's aggravating.

Your platform is now preventing me from completing a purchase I legitimately want. Stop *** around; either manually process the sale or provide written confirmation of cancellation.

Refund immediately. This delay is on your end, and I expect it resolved without further excuses.

When I'm trying to place a bid, it won't let me bid. It keeps saying that I have more than one item to be paid for.

I need help because I don't see any other items; I only see one item that wasn't paid for. Please help.

I bid on and won an item on Shopgoodwill from the Goodwill Industries of the Columbia Willamette location back on October 19th, 2024. I made payment for the item on October 27th, 2024, and was Very Excited about finally receiving my item.

could hardly wait! By November 7th, I Still had not received Any Shipping Info, so I reached out to them via the Contact Seller Ticket on the Item page. This was the FIRST Time I reached out. Their First Response was just their typical reply saying: we usually ship within 5 business days, but they were having issues with their so called shipping vendor, who apparently wasnt working with them anymore & were backed up.

They said they were trying to catch up & would get the item shipped out ASAP. They also said, hey, you might not see a tracking number uploaded, but please rest assured that were shipping it out. So, since they couldnt tell me ANYthing in regards to When it Would or May be shipped, I reached out to them again on November 11th. I just didnt feel comfortable with the Indefinite info I was given, I asked them on my Contact Seller Ticket: If you have no idea when you will ship the item, or if you can not at Least get it shipped out by the end of the week, Please Refund My Money!

I would Greatly Appreciate it. Their Response on 11-14-24: We apologize for the error; there is currently an issue with our shipping system due to an outage with one of our vendors that is causing the status of orders and any associated tracking numbers to not be appropriately updated into ShopGoodwill. We are working to get the situation resolved and apologize for the inconvenience.We have located the order linked to this ticket and will update the tracking as soon as possible and before the end of the week.Sincerely,GICW Collectibles Customer Service Team. SO, since they had SAID That They Had Located my item/order, and they would have it Shipped OUT By the End of the WEEK; I got a little Hope!

I figured: FINALLY! At Least it will get shipped out by the end of the Week..So I thought. On 11-16-24, which was a Saturday, by this time I considered the weekend to be overso I reached out AGAIN: Dear Goodwill Industries of the Columbia Willamette, Im sorry to bother, again, but I just Really want to get my Item Shipped Out:-(. Ive reached out multiple times, and I Was Last told that the item was located & would be Shipped Out by the end of the Week.

So Im Trying to bring this to Someones attention to TRY Once Again to Finally Get The Item Shipped. I would Greatly Appreciate Your Consideration and Help In this situation. Thank you. NO REPLY.

On 11-19-24, I reached out Again and just Asked: Dear Shopgoodwill: Good Morning. WILL YOU PLEASE REFUND MY PAYMENT FOR THIS ITEM. I am ASKING. PLEASE REFUND MY MONEY FOR THIS ITEM.

I do Not Wish for ANY More Promises to Ship! AGAIN, I am ASKING, PLEASE Refund My PAYMENT! Everyone I have Spoken to has been dishonest. You can Keep the item.

Please Refund!!! THANK You. Then on 11-20-24, they sent me a near EXACT Duplicate Messageas the 1st! The Repeated: we usually ship within 5 business days, etc, etc.

The Only difference was at the end, they added a few sentences saying this: If you have not received your order or tracking number by 12/04, please contact us again for further assistance so that we may take our next step. By Now I can OBVIOUSLY SEE that theyre just Continuing to Lie! Just Expecting me to Happily continue to wait! SO on 11-25-24 in an Attempt to Get Help & Try to reach someone Higher Up, I sent a email directly to support@***l, and explained this Whole Situation.

I gave all relevant info. This is their reply: This is Deanna with ShopGoodwill Customer Support. I'm terribly sorry that you never received your order. I do understand your concern.

Thank you for your message. I'm sorry to hear that you have not received a response from the seller, I understand how this can be frustrating. I will be happy to assist you with this. Furthermore, I have forwarded your ticket 735**** today 11-26-2024 to a Customer Service Representative at the selling Goodwill agency.

Please check the Customer Service section of your ShopGoodwill.com account for their response.

GUESS What THAT Does? Sent Me right Back To them-@ Goodwill Columbia Willamette Location.. SMH.. So I CONTINUED to send emails straight to the email address trying to Reach Anyone.

My Final Reply: Please send all inquiries to Natasha, Customer Service Assistant Manager.Sent from the same person via support@***l email. Now, if I didnt know any better, Id think this was an attempt to try & contain the problemby keeping All communication within one person; No one knowing the situation. Am I wrong? Ultimately, in an Attempt to cover Tracks, this is how you KNOW Someone is Dishonest: Goodwill Industries of Columbia Willamette has even moved the item from the Open Orders section of my profileto the Shipped Orders section!

In an Attempt to make it Look like they really Have Shipped the item. If Thats Not Dishonest, I Dont Know What Is! In response to This, I reached out yet AGAIN & Asked: I see that you have finally shipped my order! Thank you So Much!

But, there is No Tracking Number posted. Can you Please give me a Tracking Number to Track the Item? So that I know it was Shipped and I can get a confirmation & notice when it might arrive? Id Greatly appreciate it.

Again, I received a response from Natasha @ Columbia Willamette. She basically Said on 12-11-24, that: No, the item has not been shipped, but we are working on your refund check and will be in touch within an hour. This was 12-11-24. She did Not reply.

The Goodwill Industries of the Columbia Willamette has Not since responded Nor Given me a Refund! These people are Flat Out Committing THEFT!! I Guess they must not Think that I Have records of this transaction, receipts AND ALL CORRESPONDENCE. To Date I have Not heard from Anyone From Shopgoodwill, OR their Goodwill Industries of the Columbia Willamette Location.

Im currently looking for legal help to pursue this matter. THIS, Was BLATANT! THIS Was Done With Full Knowledge of What they Were Doing! Even to the Extent of trying to make it Look Like they Did Ship the Item-by moving it to the Shipped Orders section.

Only, No Tracking Number; Only shows: In Process/FedEx. See, when people do stuff like THAT?

They KNOW What theyre doing. They KNOW they are being Dishonest, Deceitful, and Trying to cover their Tracks.

I ordered a Women's size small Jersey what I received was a child's size small jersey. Only "Small" is labeled on it.

The Goodwill in Missouri would not take it back because they say it was on a women size mannequin. Well either they need a real-life size women's mannequin or the jersey I received is not the jersey on their mannequin.

It will stretch onto my women's dress form but note how short it is and how tight the head hole and sides are. Keep in mind this is supposed to be a football jersey.

In October I purchased several items and my card was hacked I just got the problem solved I would like to purchase the items now . My number is 804-842-****.Contact me asap. Thank you for your understanding and help

I had to leave a message. I am hopeful I will receive a call to rectify the situation. I need to have my account reinstated.