ShopGoodwill
Reviews and Complaints

My account was suspended, but I have since been able to get most of the past due accounts retracted. However, I still can't seem to bid.

Can you help me with this?

It would be greatly appreciated. Thank you, Jay.

I just paid for a lap and playstation 3 games today , when back to check the status it wont let me log in ! I was never informed that I couldn't have more than one account which doesnt make sense ?

As long as my items are paid there shouldn't be any restrictions on my accounts. If that's the case in this manner , it should be stated to everyone who visit your site can only have one or 2 accounts , Ive been a great customer of yours organization for years and never had a problem like what Im experiencing now , dont be so quick to judge , and take my funds and shut down my accounts , its not a crime to have 1 or more accounts that are getting funded , lastly not to long ago I won 2 items I tried to pay for with my Google Pay/Wallet account, you declined them , I reach out customer service on this , the issues never got resolved it when un answered the items I won never got paid for ! So if Im being restricted from bidding , then make sure I receive my items I recently won shipped to me in a timely matter as I've paid in a timely manner.

Also , recently I pick up item that wasnt what I won , informed the store , the right item was then shipped to me damaged ! So you see no one is perfect we all my mistakes , so lets fix this one.

Regards

Mr William Houston

507-319-****

Their response was the software shows picked/shipped and the shelf location is empty. Jennings Missouri stole from me and won't offer a refund or even a partial.

I've been robbed. The item I never received was a Zippo lighter of Marilyn Monroe new in tin. Fits right in the pocket and I paid for it but Jennings Mo.

has a rat. $33 out the window, thanks Badwill.

New to shop goodwill online

Unaware of shipping costs. This information is not listed prior to a bid. There is no transparency. Put in a bid. Said I had placed an order. Kept pressing the cancel button repeatedly.

Emailed the seller and explained I made a mistake. Called the service representative.

Talked to Arham Siddiqui. Did as he directed. The number he told me to call only had message options. Didn't know what button to press. Emailed support.

Got to customer service on the goodwill online webpage. No luck there as well.

Called for service tech today. First connected up with Ken. He was unavailable. Waited and got connected with a gentleman who I could not understand. Sounded Indian.

Spoke very rapidly. I am 75; I don't hear as good as I once did. I don't do technical stuff very well. I apparently messed up in knowing how to bid or cancel.

All I want to do is void the transaction. I am on Medicare. The high shipping is prohibited.

The order number is 5516****. Corduroy fleece shirt, tan.

Thank you in advance for your help and kindness.

Jason Harding

I bought a fair amount of jewelry on shop Goodwill in 2024 and earlier in 2025, hoping to re sell some. But now, September 2025, Shop Goodwill has gone insane with their starting prices on semi precious jewelry.

Silver rings with jasper, starting at $50? That is not a BIN but a starting point fo an auction. Vintage bracelet at $100? I went through TEN pages of jewelry today and don't think I saw ONE bid on anything!

What a waste of resources and a sad thing for resellers who can't touch this stuff. And the community DONATED these items so why are they ripping us all off?

I ordered a Brother sewing lock machine and paid for it on the 4th of July. It is now the 14th of July, and it still hasn't shipped. I've requested a refund, but as of yet, I have received nothing.

I don't even know what this company is. I made an order on Shop Goodwill, and 7 days later, I was charged an additional 19 dollars out of my account for this company.

I tried to log into my account and an error message appeared. Apparently, someone from Goodwill took it upon themselves to deactivate my account.

I'm requesting that it be reactivated. I should not have to create another email just to create another account with Goodwill.

I would like to get my account back on. It said that it's temporarily deactivated or something like that.

Shop goodwill gave false information regarding the garment I purchased. The coat stated fur lined but it was not but fiber

Goodwill has gotten very sorry about taking care of their buyers. They do not describe the item that is in the picture to the correct ability.

I can see pictures that have damage that they did not describe the item that was damaged. They say they describe it to the best of their abilities. They're not training their employees to be honest and loyal to the customers. They do not want to take the time to type up what's all wrong with it or to test it to see if something is broken or doesn't work properly; they just write 'as is' on some things.

This place is supposed to train employees. The money they get from the things they sell is to train people. They're not even training their own employees correctly.

Why would I support someone that can't even train their employees to do the right thing? You can support them if this is the way you want the world to go on.

All my winning bids have been erased/deleted!!! I went to pay and everything is wiped out! I dont know now what items need to be shipped!!!

I recently purchased a pair of headphones from ShopGoodwill and was shocked to find a $15 shipping charge for a package that weighed just 1.5 pounds. That seemed unusually high, so I contacted customer service to request a copy of the FedEx invoice or any documentation to justify the cost.

To my surprise, not only did customer service claim they couldn't provide proof of the actual shipping cost, they also closed my support tickets without resolving the issue. I followed up again, only to be told they 'could not share that information.' This kind of evasiveness raises serious concerns about pricing transparency and fairness. I understand that nonprofits need to generate revenue to support their missions, and I fully support that, but inflating shipping charges or refusing to substantiate fees with clear documentation is not acceptable. Charging customers excessive shipping under the claim that it comes 'directly from the carrier,' while refusing to show a receipt, borders on deceptive practice.

I expected better from an organization like Goodwill, especially one that promotes helping communities.

This experience left me questioning whether supporting their online platform is worth it. Until they commit to transparency and fair pricing, I'll be shopping elsewhere.

Bid it online said it was a diamond. It's not a diamond.

I tested it. Jewelry tested it. They're telling me it showed in the picture that it's a diamond. It is not a diamond.

I've never had this problem before with you guys. Somehow, something.

This item is disclosed as no holes, no rips, no tears, lol. Then, the customerservice agent wants to offer a partial refund.

What are you talking about? This item is worthless.

I asked them to send me a return label to a different address and they won't do it. Shopgoodwill has turned into a giant scam.