168 ShopGoodwill Reviews | shopgoodwill.com @ PissedConsumer

MARIA ANGELICA Q

MARIA ANGELICA Q |

I was billed without even reviewing the bill

Mar 05, 2024

1.0

ShopGoodwill - I was billed without even reviewing the bill

You get bill before you can review bill If you are not familiar with the application just clicking the wrong option the would bill without even to see the final amount please void invoice

View full review

Cons:

Not enough time to review your final bill

Preferred solution: Invoice to be deleted

User's recommendation: Be sure that you understand how the application works

Advance S

Getting Rip Off for shipping cost

Nov 23, 2023

2.2

ShopGoodwill - Getting Rip Off for shipping cost

ShopGoodwill - Getting Rip Off for shipping cost - Image 2

ShopGoodwill - Getting Rip Off for shipping cost - Image 3

ShopGoodwill - Getting Rip Off for shipping cost - Image 4

ShopGoodwill - Getting Rip Off for shipping cost - Image 5

ShopGoodwill - Getting Rip Off for shipping cost - Image 6

I just want to let you know to beware of your shipping cost I've ordered multiple things from Goodwill but I've noticed that there's a issue with their shipping they tend to add extra poundage to the weight of the item for shipping to jack up the price given example I purchase a drone that was 40 lb and weight total with the case and shipping materials they said the actual weight was 19 lb I won the item in a charge me $106 for shipping and weighed the item in as 100 lb shipping weight I then noticed that they had the same drone same case sold at different locations with the actual shipping weight at 40 lb which I attempted to get corrected from the original seller of the auction I won. So now I was unable to pay for the item so now I have a unpaid item on my account which shouldn't be my fault but you know if you get three or four unpaid items they close your counter lock your account I also brought it up to the sellers attention multiple times and was told that it was based off the box size not the weight and a dimensional weight or something like that so just be on the lookout and make sure that they're not overcharging you on the shipping

View full review

Loss:

$400

Pros:

Find really good merchandise

Cons:

Tax u on the shipping to make the item more expensive pretty close to new price of bought in store

Preferred solution: Class action lawsuit

User's recommendation: Be on the lookout for a shipping overages

Charleston B Ufh | |

Fort Lauderdale, Florida

Manipulation of bidding for Gold

Jan 10, 2024

2.6

ShopGoodwill - Manipulation of bidding for Gold

Please be aware of bidding manipulation. Currently theres a user by the name of M****d whose on like 95% of the gold bidding no matter the item, pushing the gold to or very close to spot prices mostly towards the end of bidding. This user doesnt get any sleep apparently because no matter what time youre on, this user is always available day or night, rain or snow, sleet or hail.

View full review

Shawnia Luu

I Want to share a fantastic company!

Feb 12, 2024

5.0

I have been buying from shop goodwill quite a bit for last six months, and I've had such a positive experience...from the items received to the assistance from the staff. My first time buying from them was about a year and a half ago...I stopped for a while...just had personal life to attend to. Once I picked back up over 6 months ago, I've been purchasing... literally weekly... probably not been a week that I didn't receive and order from them...and in reality...it would probably average to at least two to three packages a week. I have NO COMPLAINTS...so, I'll get to the point in saying...I find Shop Goodwill to be a great resource or if you're purchasing to resell...or if you're a for personal items. You can't beat the customer service...and I just feel completely comfortable in knowing that if I have a problem... I'm certain that there are specific employees I can reach out to who will go above and beyond to help me no matter what my need is. I couldn't appreciate the way I'm treated anymore than I already do...and like I said...the merchandise I have received has been top notch. I would like to name some particular people... representatives from particular states...but I don't feel comfortable doing so since I don't have their permission to give out names...of people or places...so, I'll just say what is true... All of the states...and ALL of the people I have dealt with...has been better than I could have ever hoped for. Thank everyone at Shop Goodwill...I appreciate each and every one of y'all! I

View full review

Pros:

Quality customer service

Cons:

None customer service oriented

User's recommendation: I hope you all have the same experience as I have had. It's SO NICE to feel as if you matter to the company.....as well as.....great items are received!

Ramona A Uim

Ramona A Uim | |

San Diego, California

A return for an item I sent back at my own expense

Aug 11, 2023

2.6

ShopGoodwill - A return for an item I sent back at my own expense

ShopGoodwill - A return for an item I sent back at my own expense - Image 2

I sent the dress back at the end of February beginning of March at my own expense as you requested. I sent it with UPS IN ITS ORIGINAL BOX COVERED WITH BUBBLE WRAP AND PUT INTO A SPECIAL BOX, as not to damage the original box. I never received a shipping label nor did my daughter. You were telling me you sent me a shipping label in the end of April? I bought this dress in February and requested a shipping label in February. I spoke with customer service of goodwill. They tried several times to get a hold of the manager of the North Georgia store, because I wanted to know what the cost of the restocking would be? After they had told me to report it to my credit card company and send address back. I have never received an answer, nor have I gotten a return receipt or the dress back. I am asking to please be refunded for this dress, which I sent back to you check your warehouse. Im sure that it will turn up somewhere if someone there has not stolen it. Its a bit curious if this is the second time you have posted this dress and then sure it was sent back to you for the same reason that I sent it back to the front was all torn up and open. It was not the correct sizing as stated, and it was way too short. I would appreciate your attention to this matter I do not have. it any longer as I sent it back in February of March back to the store and my little sister has passed away and I have way too many things to handle right now. I would appreciate if you find a dress and credit me back. Thank you.

View full review

User's recommendation: Don’t buy from north Georgia

Anonymous

Guest-5607488

Lafayette, Indiana

Please be aware. Totally unethical pactices

Feb 09, 2024

1.0

I was the only bidder in an item when suddenly, about an hour left, I get a notification that I was outbid. No big deal. This happens EVERY SINGLE TIME when I am the only bidder. Then, after the sale is done, I'll see the exact same item listed for sale a week or two later. Maybe the winning bidder didn't pay? Could be. But EVERY SINGLE TIME?? This is more than a coincidence. Goodwill has to be bidding up their own auction lots trying to squeeze every dollar they can, hoping you increase your bid. Probably not illegal but definitely not ethical. I can guarantee you one thing...if you happen to be the only bidder on an item you WILL be outbid. On top of that, their shipping rates and handling fees are criminal. If you want a particular item, just find it elsewhere because your $7 item will easily turn into over $30 by the time it's done

View full review

User's recommendation: Do not patronize this place. Spend your time and money elsewhere

Annakea F

Annakea F |

I purchased a men puma sneaker

Dec 16, 2023

4.8

ShopGoodwill - I purchased a men puma sneaker

ShopGoodwill - I purchased a men puma sneaker - Image 2

It is new, I received my package on time. And I love it and same thing listed is what I got. Shopgoodwill always

View full review

Resolved

Deborah G Rih

Resolved: Still no refund ticket 16754****

Jan 26, 2024

Updated by user Feb 10, 2024

Company fixed the issue and I have been provided with apology. I had to follow up several times with several people.

They have atrocious customer service.

I KNOW I never would have received my refund if I hadn't been a squeaky wheel. Stand up for yourself!

Original review Jan 26, 2024

Why is no-one responding??? I have been in touch with Vicki and Letitia but now no-one is responding again. My next step is to go VERY public AND file a theft charge against GOODWILL.

View full review

Loss:

$72

Pros:

Lots of great stuff

Cons:

Apparently no central management to make different locations resp

Preferred solution: Full refund

User's recommendation: refuse to pay your charge card charge rather than trust they will refund your money

Mauricio P Yvm

The store is very dirty

Feb 16, 2024

The place to test the clothes is very dirty, I report it to the manager Katrina and she says there is nothing she can do.

View full review

Kathleen F Osf

Inexcusably shoddy and fraudulent shipping practices, absolutely no customer service

Oct 18, 2023

ShopGoodwill - Inexcusably shoddy and fraudulent shipping practices, absolutely no... - Image 2

ShopGoodwill - Inexcusably shoddy and fraudulent shipping practices, absolutely no... - Image 3

I can only add to the litany of complaints already noted on this website regarding ShopGoodwill.com. Buyer beware! For example, I have contacted ShopGoodwill.com "customer service" via email on now, FIVE occasions since the arrival of my order on October 3 of Emile Henry bowls and plates - hopelessly inadequately packed, stacks of ceramic bowls and plates with insufficient packing materials, all crammed in to a box too small resulting in, no surprise, plates and bowls chipped, cracked, smashed in to dozens of shards. For which I received the privilege of paying almost $40.00 for shipping. This is on top of receiving multiple shipments of ceramic tableware in similar condition - I could actually hear the pieces rattling in the shipping box when I picked up the shipment from my front porch. I am bringing this practice to the attention of the proper business guardians. Goodwill receives donations from individuals who are lured by thinking they are helping people in need, and then proceed to take advantage of shoppers who are sent broken orders and receive no attention to rectify the failing. You will be hearing from the appropriate authorities.

View full review

Loss:

$300

Preferred solution: Full refund

User's recommendation: Do not shop with ShopGoodwill.com.

Staci C Xii

Staci C Xii |

Paid for items and did not get it or credit

Aug 07, 2023

1.0

ShopGoodwill - Paid for items and did not get it or credit

ShopGoodwill - Paid for items and did not get it or credit - Image 2

ShopGoodwill - Paid for items and did not get it or credit - Image 3

ShopGoodwill - Paid for items and did not get it or credit - Image 4

ShopGoodwill - Paid for items and did not get it or credit - Image 5

Was charged three times for the same products that kept being listed as unpaid and each time I tried to pay it was charging me over 100.00$ worth of charges that were paid the first time!

View full review

Loss:

$120

Pros:

Good prices good used stuff shipping and handling are too high

Cons:

Poor customer service and listing pratices

Preferred solution: Full refund

User's recommendation: Fix your website!

Anonymous

Guest-5639370

West Sacramento, California

Discrimination, disrespect in lying about their intentions of their not for profit *** slogan that they got is 100%. I feel like I am I feel like I was in prison walking through the canteen line.

Feb 20, 2024

The simple fact that they say not for profit is *** I get discriminated, because I have a backpack, Arena bicycle carrying all my stuff in it. I wrote all across town to come here only to be discriminated against because I have a backpack is an invasion of privacy you wanna look at my backpack if youre not about profit and what the *** is the deal about the bags Its *** The fact that youre lying about now its not about profit thats false advertisement.

View full review

User's recommendation: Don’t let them look in your bag hi, this is definitely not Nazi Germany. I don’t understand why they would have to look in your bag to see if you’re stealing something that’s donated if it’s not about prophet

nicole n Dpx

Purchase/bid on Shop Goodwill

Jan 13, 2024

Auction jewelry grab bag won- sadly it appeared to have been previously gone through, likely by employees. Take your donations elsewhere - shady Goodwill!

View full review

Loss:

$350

Pros:

Cheap

Cons:

Dishonest sales practices

Preferred solution: Full refund

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article

Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Resolved

Ralph P Npd

Resolved: Blocked account

Nov 07, 2023

5.0

Updated by user Nov 22, 2023

Company fixed the issue and I have been provided with apology. Placed back on and allowed to buy.

Original review Nov 07, 2023

Shopgoodwill indicated that I had a previous account and had unpaid items so they banned me and also indicated that if I try again and they find out it's me they will ban me again. I reached back out and asked if somehow this could be rectify and awaiting for a response. I have about 20 active bids that they will shut down and then possibly indicate that I failed to pay on those that I won yesterday and over the next 5 days watch your history.

View full review

Pros:

Items

Cons:

Shipping is high

Preferred solution: Back on the site

User's recommendation: Watch your history big brother is watching

Traci K Jtb

Hateful cruel employee

Dec 15, 2023

1.3

After having defended him,I had an employee make me cry by referring to my must be lonely at home after my 25 year old daughter was killed in a car crash a little over a year ago. Yes,yes I am very lonely without her

View full review

Preferred solution: Him fired

User's recommendation: Don’t go to this location

Inman Ahw

Inman Ahw |

Acworth, Georgia

I saw another review that was very poor and I wanted to counter that poor review. The person that gave you a poor review apparently had an ax to grind and was very thoughtless in his review of Goodwil

Dec 14, 2023

4.8

I wanted to counter that bed for you because Goodwill has always been very good to me. I make purchases on the average of almost weekly and anytime I have had an issue with a product Goodwill has always, always taking very good care of me and considered my need and gave me excellent customer service! Ken Hanie (770)329-****

View full review

User's recommendation: Consider Goodwill before any other thrift store!

Contact Information

Website:

www.shopgoodwill.com

Mailing Address:

410 N. Fairview St.

Santa Ana, California 92703

United States

Phone:

(714) 640-8370

Contact ShopGoodwill Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

View Dashboard

Brands Related to ShopGoodwill

Companies Similar to ShopGoodwill

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

ShopGoodwill

ShopGoodwill Overview

Media from reviews

Top ShopGoodwill Reviews

"I Want to share a fantastic company!"

"I was billed without even reviewing the bill"

I was billed without even reviewing the bill

Getting Rip Off for shipping cost

Manipulation of bidding for Gold

I Want to share a fantastic company!

A return for an item I sent back at my own expense

Please be aware. Totally unethical pactices

I purchased a men puma sneaker

Resolved: Still no refund ticket 16754****

The store is very dirty

Inexcusably shoddy and fraudulent shipping practices, absolutely no customer service

Paid for items and did not get it or credit

Discrimination, disrespect in lying about their intentions of their not for profit *** slogan that they got is 100%. I feel like I am I feel like I was in prison walking through the canteen line.

Purchase/bid on Shop Goodwill

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

Resolved: Blocked account

Hateful cruel employee

I saw another review that was very poor and I wanted to counter that poor review. The person that gave you a poor review apparently had an ax to grind and was very thoughtless in his review of Goodwil

Brands Related to ShopGoodwill

Goodwill

Goodwill Staffing

Companies Similar to ShopGoodwill

eBay

Etsy

Poshmark

Amazon

Why Trust Reviews on PissedConsumer?